Customer

FAQs - Customer

Would you like your security system to work even if your phone line is cut, your internet goes down, or the power goes out?

Would you like to communicate with a live operator through your security panel in the event of an alarm?

Would you like an alarm signal to be sent, even if an intruder destroys the panel?

Would you like us to notify you through your security panel in the event of a potential life-threatening weather condition?

Would you like to be notified if your alarm is activated?

Would you like to receive a notification if a door, window, liquor cabinet, gun safe or medicine cabinet is opened while you are away?

What hours is your call center open?

My system is having problems, what can I do?

May I cancel my agreement?

Does the system come with a warranty?

I’m moving. May I take my system with me?

How do I download the mobile app?

May I get a discount on my homeowner’s insurance?

May I change my billing date?

Do I need a permit for my alarm system?

How do I add users or send password for the downloading of the mobile app?

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