Frequently Asked Question
Yes. For the first ninety (90) days, your system is fully covered under warranty. However, the warranty only covers equipment that we install in your home, not equipment that was already present or products that connect with your system not provided by Fluent. If you experience any issues with your equipment even if the problem is due to user error, weather or any other reason, we will send a technician to your home, replace the equipment at no cost to you if necessary and take any other remedial action at no cost to you. After the ninety (90) days has expired, we will continue to stand behind our equipment. If your equipment requires replacement due to normal wear and tear, it will be replaced at no cost to you. However, if a technician is required to replace the equipment, Fluent Home will arrange to do so at our then prevailing travel fee rate.